What is it with the customer service at the Rogue Valley International-Medford Airport parking area? The golf cart only holds two people and the John Deere trailer is good for only a small amount of luggage. The walk is quite far at the moment and I have seen several disabled people trudging through the maze to the terminal. If you arrive on a late flight the golf cart isn't even available, and on top of that you have to follow a difficult, poorly marked maze in less than adequate lighting. Can you say "safety issue?" I have heard that even this minimum service will be shortly discontinued. What gives? I'm sure this will improve when the new terminal is finished, but doesn't the management care about its customers until then?
-- Mike W., Ashland
The airport certainly has changed a lot lately, Mike, but they certainly love each and every one of their customers.
If you're an infrequent traveler, the changes probably seem even more confusing. However, airport Director Bern Case said that compared to last fall, the walkways and parking area are much improved. He said access to the terminal meets the requirements of the Americans with Disabilities Act.
Case said he was a little surprised by your comments. "This is the first complaint I've heard in a while," he said. Most people generally like the golf cart shuttle service, he said. "It's easy to get in and out of."
Golf cart drivers are even offered tips, he said, but because they are county workers they can't take them. Case said the airport won't continue to operate the golf cart 24 hours a day as the weather improves. The parking area and access to the terminal will remain the same for the next 18 months as the new terminal is built, which should make it less confusing for passengers.
Case said he does occasionally see passengers having difficulty making their way to the terminal. Just the other day, he saw an elderly man struggling, so he drove him in his own car.
Source: Mail Tribune
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