The following extract is from a blog by Steve Wernick:
When I travel, I usually fly out of the Philadelphia airport. I usually use the Aampco off-airport parking lot, and they’ve recently been bought out by PreFlight Parking. Recently, I had a problem with their service and I wrote out a detailed complaint to their General Manager. He responded with an apology, an offer of a complimentary service, and an invitation to try them again. They were, after all, in the midst of a change-over.
About two weeks ago, I tried the service again. For the longest time, as a frequent parker, I had the charges go directly to a credit card. Earlier this year, I followed their instructions and changed credit cards. That change didn’t make it into their system, leading to another problem as I was leaving their lot – at about 1am. I’d stayed six or seven days, and the charge was under $85.00.
I wrote an email to the GM, telling him about my experience, how I’d gone back to them without asking for any special consideration, and how it didn’t work out. He apologized again, asked me to try their service, and offered a refund of the last charge.
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